Why can't I download files from Enquire?

Internet Explorer

You will be prompted if Internet Explorer has blocked pop-ups from being downloaded.

2. Select the Options for this site button.

3. Select the Always allow option from the menu.

4. You will need to re-download the relevant file.

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Google Chrome

If you are unable to download reports or files, it may be due to Google Chrome automatically blocking pop-ups. If pop-ups have been blocked, you will see the icon in the address bar.

1. Select the pop-up blocked icon .

2, Select the Always allow pop-ups from portal.enquire.net.au option. If you are using UAT, this option will display as Always allow pop-ups from uat.enquire.net.au.

3. Select Done or Finished to allow pop-ups.

4. You will need to re-download the relevant file.

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Mozilla Firefox

If you are unable to download reports or files, it may be due to Mozilla Firefox automatically blocking pop-ups. If pop-ups have been blocked, Firefox will warn you about the block and display a warning icon in the location bar.

1. Select the Options button.

2. Select Allow pop-ups for this portal.enquire.net.au from the menu. Note: If you are using the UAT, this may say "Allow pop-ups for uat.enquire.net.au".

3. You will now be prompted to Open or Save the file to your computer.

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