You are here: 16 FAQs index
General
What Internet Browser am I using?
What version is my Internet Browser?
I have forgotten my password
How do I contact the Enquire Help Desk? What happens when I contact the Enquire Help Desk?
How do I receive Enquire Newsletters?
I have problems with pop-up boxes?
Why isn't information loading on certain pages in Enquire?
Roles
What is a role?
How can Enquire roles be added and changed?
What can my role do in Enquire?
How do I know who my local group admin is?
Accounts
How is a User deleted?
How do I change my User ID?
What password should I use for My Account?
How do I add a new User to Enquire?
What do I do if I have forgotten my password?
Portfolios
What is a portfolio?
Projects
What is the best way to organise my projects?
How do I edit a project title?
Why can't I view the project I need to?
Why don't I have access to edit Projects?
What is an Orphaned Output?
Why can't I reactivate my project?
Should I assign a user as Delivery Area Manager or Project Administrator role
What can I do if my map is not displaying on the Location tab
Reporting
At reporting time, I do not seem to be receiving alert emails. Why is this?
What is the Performance Reporting process?
What is the Financial Reporting process?

How do I contact the enQuire Help Desk?

I have forgotten my password

I am not receiving any emails or alerts

What Internet Browser am I using?

What version is my Internet Browser?

How do I clear my cache?

Why I can't download files from enQuire?

How do I add a new user to enQuire?

How do I change my Username?

What password should I use for my account?

How can enQuire roles be added and changed?

How do I edit a project title?

How do I know who my group admin is?

What is an Orphaned Output?

What is a portfolio?

What is a Role?

Should I give a user DAM or PA role in enQuire?

How do I create custom team roles?

What is the Performance Reporting process?

What is the Financial Reporting process?

When should I create a Primary Project?

Why can' I reactivate a project?

Why can't I view a Project?

Why don't I have access to edit Projects?

I want to receive enQuire Newsletters

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